Defination

A master vendor service model is where a primary vendor, such as Single Resource, controls a clients’ recruitment process and manages the workforce, using a panel of secondary partner agencies, as well as supplying directly themselves.

This delivers the following benefits to the client:

  • Single point of contact from Master Vendor
  • Operational security of multi-agency supply
  • All agencies comply with fixed pay and charge rates
  • Indirect cost savings between 5% - 10%
  • Single invoice process
  • One service level agreement
  • Uniform KPI’s across all suppliers
  • Fully compliant workforce

Process

The delivery of the above is achieved using the following process:

  • Business analysis – financial and operational
  • Benchmark current performance levels
  • Agree service levels and KPI’s
  • Select and appoint partner agencies
  • Agree SLA and contracts with all parties
  • Three60 Web Portal – implementation & training
  • Agree communication channels
  • Go Live
  • Service reviews and audits