Defination
The outsourcing of a clients’ recruitment process and workforce management to a Neutral Vendor delivering:
- Impartial management of existing relationships with supplying agencies
- Reduced direct and indirect costs – up to 15%
- Enhanced service levels
- Fully compliant workforce
- Uniform quality standards across the entire business
- Single point for all ordering of workers, timesheets and invoices
- Uniform KPI’s across all suppliers
This is achieved by the rationalisation and management of the existing and performing agencies, operating to a standard charge structure and service level agreement
Process
The delivery of the above is achieved using the following process:
- Business analysis
- Agree financials and forecast of cost savings
- Agree operational framework
- Agency selection and appointment
- Agree SLA and contracts with all parties
- Three60 Web Portal – implementation & training
- Agree communication channels
- Go Live
- Service reviews and audits