Defination
The management of a company's temporary labour requirement by a dedicated account team based on the clients premises. As an integral part of the business, the service delivery is focussed and transparent with total accountability. An on-site managed service delivers:
- 100% recruitment fill
- 100% compliant workforce
- Cost savings - both direct and indirect
- Enhanced service levels
- Single point of contact
- ISO quality standards
Process
The delivery of the above is achieved using the following process:
- Business analysis
- Agree financials and forecast of cost savings
- Benchmark current service levels
- Agree SLA / KPI's
- Integrate dedicated account team
- Implementation including transition of workers
- Effect contingencies where necessary
- Contract commences
Summary
An on-site managed service can be delivered either solely by Single
Resource, via a Master Vendor service model or as a hybrid solution within a
Neutral Vendor platform.